Jira Service Management

{"xsrfToken":"56aeed237c4a66fd2506bc9203a17d304cc457e2_lout","branding":{"id":"9","key":"bq","name":"DESBT web team (Digital Delivery) request portal","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/46c92885-5b6b-4fcc-bc9b-58a8a8fb38d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYTZjMGExNC1mZTk5LTQ5ZTQtYmM2MC00YjQxOGNiMTIzNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2YzkyODg1LTViNmItNGZjYy1iYzliLTU4YThhOGZiMzhkNSI6WyJyZWFkIl19LCJleHAiOjE3MzIzODA1NzcsIm5iZiI6MTczMjM3OTk3N30.cWk2vN7FwCM5FaF9nKSrocFZy5Biyx_aZN8P1ij7W0A&client=fa6c0a14-fe99-49e4-bc60-4b418cb12370&mode=fit","logoId":"46c92885-5b6b-4fcc-bc9b-58a8a8fb38d5","isLogoAvailable":true,"helpCenterTitle":"Search function currently unavailable","sharedPortalName":"DESBT","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search function currently unavailable","sharedPortalName":"DESBT","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005795","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"9","key":"bq","projectId":17504,"serviceDeskId":9,"name":"DESBT web team (Digital Delivery) request portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"169","name":"Get help with something else","descriptionHtml":"","callToAction":"Get help with something else","introHtml":"Please submit all other requests through this form.","icon":14525,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14525","groups":[48,63,64,65],"key":""},{"id":"125","name":"Notify us of upcoming work","descriptionHtml":"","callToAction":"Notify us of upcoming work","introHtml":"Give us a heads up about a bulk job or project.","icon":14514,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14514","groups":[48,63,65],"key":""},{"id":"126","name":"OSR only: Request EQA on existing content in workflow","descriptionHtml":"This form is for existing OSR content on BQ. If your content has never been published on BQ, use the form for <a href=\"https://businessonlinesolutions.atlassian.net/servicedesk/customer/portal/9/group/48/create/157\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">new content</a>.","callToAction":"OSR only: Request EQA on existing content in workflow","introHtml":"(Office of State Revenue only) If you've submitted a workflow for existing content for approval, let us know you'd like us to check the content.","icon":14536,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14536","groups":[63],"key":""},{"id":"166","name":"Remove full page content","descriptionHtml":"Use this form to remove a full page of content from BQ. To remove sections of an existing page, use the form for <a href=\"https://businessonlinesolutions.atlassian.net/servicedesk/customer/portal/9/create/165\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">updating existing content</a>. Find out more about <a href=\"https://govdex.gov.au/confluence/display/osbkb/Removing+BQ+content#RemovingBQcontent-Removingafullpageofcontent\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">removing pages from BQ</a>.","callToAction":"Remove full page content","introHtml":"Request the deletion of pages from BQ. You will need approval from the content owner of the page before we can process your request.","icon":14516,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14516","groups":[63],"key":""},{"id":"162","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"Log tickets related to DESBT-specific Atlassian programs","icon":14510,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14510","groups":[205],"key":""},{"id":"133","name":"Request a new feature image","descriptionHtml":"Features are used to promote services, grants, events or news relevant to a business or industry audience. A feature is made up of an image and text, and is linked to a URL that contains further information. Feature carousels are visible on the home page and inside landing pages of BQ.","callToAction":"Request a new feature image","introHtml":"Add a feature on the carousels of the BQ home page or other landing pages.","icon":14532,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14532","groups":[48],"key":""},{"id":"164","name":"Request access to the BQ CMS","descriptionHtml":"Approved staff from distributed author agencies can contribute content to Business Queensland (BQ) through the workflow process within Matrix (the BQ content management system). Distributed authors can create and update content themselves and submit content through workflow for quality assurance (QA) and publication to BQ.","callToAction":"Request access to the BQ CMS","introHtml":"Only approved staff from distributed author agencies will be granted request to the BQ content management system.","icon":14503,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14503","groups":[65],"key":""},{"id":"163","name":"Request an alert","descriptionHtml":"Alerts display in a module on the right-column of inside pages. They also appear on the home page (left side of the bottom panel). They are frequently used for 'bad news', emergency situations, and notices of significant impact to business.","callToAction":"Request an alert","introHtml":"Add an alert to the BQ home page or right column of inside pages. Alerts are frequently used for emergency situations and notices of significant impact to business.","icon":14523,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14523","groups":[48],"key":""},{"id":"131","name":"Submit a basic event listing","descriptionHtml":"Use this form to create a basic or 'summary event'. A 'summary event' entry briefly describes the event and links to further information on an external website.","callToAction":"Submit a basic event listing","introHtml":"To promote your event on BQ through an external registration link, use this form to submit a basic event.","icon":14529,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14529","groups":[48],"key":""},{"id":"135","name":"Submit a detailed event listing","descriptionHtml":"Use this form to submit an event listing with full details. It must include any details attendees will need to know about your event. If you have an external registration link that includes full details, <a href=\"https://businessonlinesolutions.atlassian.net/servicedesk/customer/portal/9/create/131\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a basic event listing</a> instead.","callToAction":"Submit a detailed event listing","introHtml":"If your event is not listed elsewhere with full details, use this form to submit an event listing for BQ. Your listing should include any details attendees will need to know about your event.","icon":14529,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14529","groups":[48],"key":""},{"id":"157","name":"Submit new content","descriptionHtml":"Page content on BQ may end up as a guide or mini-guide. - A guide uses multiple web pages to cover an overall topic, so each page is a distinct subtopic of an overall topic. - A mini-guide uses a single web page to cover a topic. Be clear and concise. Don't overwhelm readers with unnecessary details. The goal of your content is to help customers quickly find and understand the information they need. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_yellow.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Download a <a href=\"https://desbt.qld.gov.au/__data/assets/word_doc/0011/10181/bq-guide-template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">content template</a> for new page content to BQ and attach your completed template to this form. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_yellow.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Make sure you also submit content for ABLIS, if your new content relates to licensing or legislation changes/amendments. Standard interactive content requires extra technical work and includes tools such as decision trees, tutorials, quizzes and accordion menus. Note: If you want to link to a document (e.g. PDF, DOC, XLS) within your content, please upload this first to the Publications Portal or your department’s corporate site and provide us with the URL. We do not accept documents for upload to BQ.","callToAction":"Submit new content","introHtml":"Submit drafts of your proposed new content for BQ, and provide the information we need to publish new page content or standard interactive content (e.g. decision trees, simple quizzes).","icon":14516,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14516","groups":[48],"key":""},{"id":"551","name":"Technical task (Atlassian)","descriptionHtml":"","callToAction":"Technical task (Atlassian)","introHtml":"For Atlassian programs (Jira, JSM, Confluence) administration support (DESBT accounts only)","icon":14503,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14503","groups":[205],"key":""},{"id":"165","name":"Update existing content","descriptionHtml":"To submit changes to your existing content: * copy the page URL and content into a Word document and turn on 'Track changes' to clearly show all your updates (including removal of sections of content) * use comments to detail new or updated hyperlinks * attach the Word document to this form. If your changes to existing content are related to licensing or legislation changes/amendments, make sure you also submit relevant changes for ABLIS. Note: If you want to link to a document (e.g. PDF, DOC, XLS) within your content, please upload this first to the Publications Portal or your department’s corporate site and provide us with the URL. We do not accept documents for upload to BQ.","callToAction":"Update existing content","introHtml":"Submit changes to content on BQ for publishing or review. This may include editorial or metadata changes and requests to add alert wells.","icon":14516,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14516","groups":[63],"key":""},{"id":"117","name":"Update your service in ABLIS","descriptionHtml":"Note: If you want to link to a document (e.g. PDF, DOC, XLS) within your content, please upload this first to the Publications Portal or your department’s corporate site and provide us with the URL. We do not accept documents for upload to BQ.","callToAction":"Update your service in ABLIS","introHtml":"Provide contact information and details for changes to your ABLIS service.","icon":14523,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14523","groups":[63,65],"key":""},{"id":"184","name":"ABLIS - Internally generated","descriptionHtml":"","callToAction":"ABLIS - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14521,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14521","groups":[],"key":""},{"id":"627","name":"BLP - Internally generated","descriptionHtml":"","callToAction":"BLP - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14508,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14508","groups":[],"key":""},{"id":"183","name":"Broken Links - Internally generated","descriptionHtml":"","callToAction":"Broken Links - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14652,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14652","groups":[],"key":""},{"id":"182","name":"Customer Insights - Internally generated","descriptionHtml":"","callToAction":"Customer Insights - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14511,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14511","groups":[],"key":""},{"id":"179","name":"Editorial - Internally generated","descriptionHtml":"","callToAction":"Editorial - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14682,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14682","groups":[],"key":""},{"id":"167","name":"Emails","descriptionHtml":"","callToAction":"Emails","introHtml":"","icon":13132,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[],"key":""},{"id":"119","name":"Emails","descriptionHtml":"","callToAction":"Emails","introHtml":"","icon":13132,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[],"key":""},{"id":"177","name":"Engagement - Internally generated","descriptionHtml":"","callToAction":"Engagement - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14648,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14648","groups":[],"key":""},{"id":"141","name":"INTERNAL only: Digital Requirements","descriptionHtml":"","callToAction":"INTERNAL only: Digital Requirements","introHtml":"INTERNAL only: Submit jobs for the Digital Delivery team to action","icon":14537,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14537","groups":[],"key":""},{"id":"181","name":"Internal task","descriptionHtml":"","callToAction":"Internal task","introHtml":"Created internally bypassing portal or BC inbox","icon":13132,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[],"key":""},{"id":"180","name":"Investigation Story - Internally generated","descriptionHtml":"","callToAction":"Investigation Story - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14671,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14671","groups":[],"key":""},{"id":"178","name":"Project - Internal task","descriptionHtml":"","callToAction":"Project - Internal task","introHtml":"Created internally bypassing portal or BC inbox","icon":14528,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14528","groups":[],"key":""},{"id":"160","name":"Request access to Govdex","descriptionHtml":"<a href=\"https://govdex.gov.au/confluence/display/osbkb\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Govdex</a> is our knowledge base. Check Govdex to find out how to publish or update content on the BQ website or ABLIS and to learn more about our processes.","callToAction":"Request access to Govdex","introHtml":"Get access to our knowledge base to find out how to publish or update content on the BQ website or ABLIS and to learn more about our processes.","icon":14503,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14503","groups":[],"key":""},{"id":"175","name":"Task - Internally generated","descriptionHtml":"","callToAction":"Task - Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14506,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14506","groups":[],"key":""},{"id":"449","name":"Technical Team","descriptionHtml":"","callToAction":"Technical Team","introHtml":"","icon":14503,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14503","groups":[],"key":""},{"id":"176","name":"Technical- Internally generated","descriptionHtml":"","callToAction":"Technical- Internally generated","introHtml":"Created internally bypassing portal or BC inbox","icon":14528,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14528","groups":[],"key":""},{"id":"168","name":"Workflow","descriptionHtml":"","callToAction":"Workflow","introHtml":"Workflow emails submitted to JSD via Matrix","icon":14541,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14541","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"Submit new content"},{"id":63,"name":"Update existing content"},{"id":64,"name":"Report an issue"},{"id":65,"name":"Other enquiries"},{"id":205,"name":"Atlassian (DESBT-only) administration support"}],"orderMapping":{"48":[157,133,163,131,135,125,169],"205":[551,162],"63":[165,166,117,126,125,169],"64":[169],"50":[141],"65":[164,117,125,169]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WEB","userLanguageHeader":"","userLanguageMessageWiki":"<h3><a name=\"DESBTwebteam%28DigitalDelivery%29requestportal%5C%5C\" target=\"_blank\"></a>DESBT web team (Digital Delivery) request portal </h3>\nLog jobs here for updates to: \n• Business Queensland website • DESBT corporate website • Employment and jobs franchise • DESBT-owned content on other qld.gov.au websites • Australian Business Licence and Information Service (ABLIS) • Business Launchpad. \nWe also provide limited part-time support for DESBT Atlassian (Jira, Jira Service Management, Confluence) customers.\n<h3><a name=\"Monitoringandturnaroundtimes%5C%5C\" target=\"_blank\"></a>Monitoring and turnaround times </h3>\nWe monitor the Business Content portal from 9am to 5pm Monday to Friday. Our standard turnaround is 3 business days for simple updates to existing content. For urgent or same-day service, please phone (07) 3025 6426. Note: All content updates must be sent via a Word document with updates clearly marked using tracked changes and comments. Please do not send excerpts of content copied into an email. Department of Environment and Science (DES) customers: All requests for DES-owned content on Business Queensland are now managed by the DES web team. Log a request via their <a href=\"http://lavml084.dnr.qld.gov.au:81/webcollab/webcollab_form.php\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">job request form</a>","defaultLanguageHeader":"","defaultLanguageMessage":"h3. DESBT web team (Digital Delivery) request portal\\\\\nLog jobs here for updates to: \\\\\n\n• Business Queensland website\n• DESBT corporate website\n• Employment and jobs franchise\n• DESBT-owned content on other qld.gov.au websites\n• Australian Business Licence and Information Service (ABLIS)\n• Business Launchpad.\\\\\n\nWe also provide limited part-time support for DESBT Atlassian (Jira, Jira Service Management, Confluence) customers.\n\nh3. Monitoring and turnaround times\\\\\nWe monitor the Business Content portal from 9am to 5pm Monday to Friday.\\\\ \\\\\nOur standard turnaround is *3 business days* for simple updates to existing content. \\\\ \\\\ \nFor *urgent* or *same-day* service, please phone (07) 3025 6426. \\\\ \\\\\n*Note*: All content updates must be sent via a Word document with updates clearly marked using tracked changes and comments. Please do not send excerpts of content copied into an email.\\\\ \\\\\n*Department of Environment and Science (DES) customers:* All requests for DES-owned content on Business Queensland are now managed by the DES web team. 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