Jira Service Management

{"xsrfToken":"BC92-L5QE-SZ4J-MJPM_e2cf5e8ada25ab4771026b571846fcc2f12287e9_lout","branding":{"id":"18","key":"qsbc","name":"Queensland Small Business Commissioner","portalBaseUrl":"/servicedesk/customer/portal/18"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/46c92885-5b6b-4fcc-bc9b-58a8a8fb38d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYTZjMGExNC1mZTk5LTQ5ZTQtYmM2MC00YjQxOGNiMTIzNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2YzkyODg1LTViNmItNGZjYy1iYzliLTU4YThhOGZiMzhkNSI6WyJyZWFkIl19LCJleHAiOjE2NTM1OTU1MDYsIm5iZiI6MTY1MzU5NDg0Nn0.kcAiZ1abuhsCqGqaeI-sg0RFlXBykygK23alo6AB39k&client=fa6c0a14-fe99-49e4-bc60-4b418cb12370&mode=fit","logoId":"46c92885-5b6b-4fcc-bc9b-58a8a8fb38d5","isLogoAvailable":true,"helpCenterTitle":"Search function currently unavailable","sharedPortalName":"DESBT","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search function currently unavailable","sharedPortalName":"DESBT","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005795","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"18","key":"qsbc","projectId":17573,"serviceDeskId":18,"name":"Queensland Small Business Commissioner","description":"","portalBaseUrl":"/servicedesk/customer/portal/18","onlyPortal":false,"reqTypes":[{"id":"297","name":"Advocacy","descriptionHtml":"","callToAction":"Advocacy","introHtml":"","icon":14709,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14709","groups":[],"key":""},{"id":"388","name":"Stakeholder","descriptionHtml":"","callToAction":"Stakeholder","introHtml":"","icon":14706,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14706","groups":[],"key":""},{"id":"296","name":"Outreach","descriptionHtml":"","callToAction":"Outreach","introHtml":"","icon":14712,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14712","groups":[],"key":""},{"id":"387","name":"Activity","descriptionHtml":"","callToAction":"Activity","introHtml":"","icon":14716,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14716","groups":[],"key":""},{"id":"559","name":"Enquiry","descriptionHtml":"<p>The Queensland Small Business Commissioner (QSBC) collects personal information from you including your name, email address, address and telephone number. 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Your personal information may be shared with other Queensland Government departments, to provide information and services to you.</p>","callToAction":"Eligible Lease Dispute Notice","introHtml":"","icon":14714,"iconUrl":"https://businessonlinesolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14714","groups":[],"key":""},{"id":"558","name":"Application for Mediation","descriptionHtml":"<p><b>Please note:</b> <br class=\"atl-forced-newline\"> -Submitting this application for mediation form is the initiating step in: <br class=\"atl-forced-newline\"> o applying for mediation of a small business dispute under the <em>Queensland Small Business Commissioner Act 2022 (sections 21 and 22)</em> or <br class=\"atl-forced-newline\"> o lodging a retail tenancy dispute notice under the <em>Retail Shop Leases Act 1994</em> (section 55) <br class=\"atl-forced-newline\">- The matter won’t progress to mediation until both parties to a dispute pay the fees in equal shares ($175 per party). Details on how to make payment will be provided to both parties after this application for mediation form is submitted. <br class=\"atl-forced-newline\"> - The QSBC cannot mediate a dispute about a matter that is currently before or has been decided by QCAT or a court.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Privacy statement:</b> <br class=\"atl-forced-newline\">By lodging an application for mediation, you consent to:<br class=\"atl-forced-newline\"> - The QSBC sharing the application for mediation and any other relevant information or documents with the other party and, if required, a QSBC Mediator.<br class=\"atl-forced-newline\"> - The collection of your personal information including your name, email address, and telephone number, which will be stored on a secure database with the Department of Employment, Small Business and Training.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Your personal information will be handled in accordance with the Information Privacy Act 2009 and will otherwise not be used or disclosed unless authorised or required by law. 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